Your Privacy Matters at 622bt

1. Information We Collect

622bt collects personal information from you in two primary ways: information you provide directly when registering and using the platform, and information that is generated automatically as a result of your interactions with our website and services. We are committed to collecting only what is necessary and proportionate to the purposes described in this Privacy Policy.

1.1 Information You Provide Directly

When you create a 622bt account, use our services, or communicate with our support team, you may provide the following categories of personal information:

• Registration Data: Full name, date of birth, gender, email address, mobile phone number, and residential address (city, district). This information is used to create and verify your 622bt account.
• Identity Verification (KYC) Documents: Government-issued photo identification such as a National Identity Card (NID), passport, or driving licence; proof of address documents; and proof of payment method (such as a screenshot of your bKash or Nagad account showing your registered mobile number).
• Payment Information: Mobile Financial Service (MFS) account numbers for bKash, Nagad, Rocket, or Upay; bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank; and card details for Visa or Mastercard transactions. Note that 622bt does not store full card numbers — payment card data is processed by our PCI-DSS compliant payment partners.
• Support Communications: Records of your correspondence with our support team via Live Chat or email, including the content of messages, timestamps, and attachments where provided.
• Responsible Gaming Submissions: Self-exclusion requests, deposit limit settings, session time preferences, and any other responsible gaming tool submissions you make via your account dashboard.

1.2 Information Collected Automatically

When you access and interact with the 622bt platform, certain technical and behavioural data is collected automatically through your device and browser:

Data Type	Examples	Purpose
Device & Browser Data	Browser type, operating system, device model, screen resolution	Platform optimisation, fraud detection
Network Data	IP address, internet service provider, approximate location (city level)	Security, geolocation compliance checks
Session & Activity Data	Pages visited, games played, bets placed, session duration, click events	Service improvement, personalisation, responsible gaming monitoring
Transaction Logs	Deposit amounts, withdrawal requests, bonus claims, timestamps	Financial record keeping, dispute resolution
Cookie & Tracking Data	Session tokens, preference cookies, analytics identifiers	Session management, platform analytics

2. How We Use Your Data

622bt uses the personal data we collect for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which 622bt processes your personal information are as follows:

• Account Creation and Management: To register your account, authenticate your identity at login, and maintain your account settings and preferences throughout your membership.
• KYC and Identity Verification: To verify that you are who you say you are, to confirm that you meet the 18+ age requirement, and to comply with anti-money laundering (AML) and responsible gaming obligations that require us to know our customers.
• Payment Processing: To process deposits into and withdrawals from your 622bt account via bKash, Nagad, Rocket, Upay, bank transfer, or card, in Bangladeshi Taka (BDT).
• Service Delivery: To provide access to cricket betting markets, casino games, live dealer tables, slot titles, and all other features of the 622bt platform that you use during your membership.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling, to enforce self-exclusion and deposit limit settings you have activated, and to fulfil our duty of care obligations to players on the platform.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, and other activities that violate our Terms & Conditions or applicable law.
• Customer Support: To respond to your support requests via Live Chat and email, to resolve disputes, and to provide account assistance in English to players across Bangladesh.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the performance, design, and functionality of the 622bt platform and the range of games and markets we offer.
• Legal Compliance: To fulfil obligations imposed on 622bt by applicable law, including responding to lawful requests from regulatory or law enforcement authorities.
• Communications: To send you transactional messages (deposit confirmations, withdrawal notifications, account security alerts) and, where you have not opted out, to inform you of promotions relevant to your gaming activity on 622bt.

3. Data Sharing & Disclosure

622bt does not sell, rent, or share your personal data with third parties for their own independent marketing or commercial purposes under any circumstances. Your data may be shared with carefully selected third parties only where necessary and only to the extent required for the purposes described in this Privacy Policy.

3.1 Service Providers and Technology Partners

622bt engages trusted third-party service providers who process personal data on our behalf, strictly under data processing agreements that bind them to confidentiality and security obligations equivalent to those applied by 622bt. These include:

• Game Providers: Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Spribe, and Ezugi receive session identifiers and game interaction data necessary to deliver their games on the 622bt platform. Game providers do not receive your full name, NID, or payment method details.
• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Visa/Mastercard processing partners receive the payment data required to execute your deposit and withdrawal transactions. These partners operate under their own privacy policies and regulatory frameworks.
• KYC and Identity Verification Partners: Where 622bt uses third-party identity verification services, those partners receive the identity documents you submit as part of the KYC process. Such partners are contractually bound to use that data solely for verification purposes.
• Platform Analytics Providers: Anonymised, aggregated usage data may be processed by analytics partners to help 622bt understand platform performance. No personally identifiable information is shared with analytics providers.
• Customer Support Technology: Live Chat and support ticketing systems operated by technology providers may process the content of your support communications. These providers operate under strict data processing agreements with 622bt.

3.2 Legal and Regulatory Disclosure

622bt may disclose your personal data to third parties without your consent where we are legally required or permitted to do so, including in the following circumstances:

• In response to a lawful order, warrant, or request from a competent court, law enforcement authority, or regulatory body.
• Where disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other criminal activity.
• Where disclosure is necessary to protect the safety of any person or to enforce our Terms & Conditions.
• In connection with a corporate restructuring, merger, acquisition, or sale of all or part of 622bt's business assets, subject to the acquirer agreeing to protect your data in accordance with this Privacy Policy.

4. Cookies & Tracking Technologies

622bt uses cookies and similar tracking technologies on our platform to provide a functional, secure, and efficient experience for all players. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies do not contain viruses and cannot access other data stored on your device.

4.1 Types of Cookies Used by 622bt

Cookie Type	Purpose	Duration
Essential / Session Cookies	Keep you logged in to your 622bt account during a session. Required for the platform to function.	Session (deleted when browser closes)
Preference Cookies	Remember your platform preferences such as language settings, last-viewed game categories, and responsible gaming tool configurations.	Up to 12 months
Security Cookies	Detect and prevent fraudulent activity, bot access, and repeated failed login attempts. Support multi-device session validation.	Up to 30 days
Analytics Cookies	Collect anonymised, aggregated data about how players navigate and use the 622bt platform. Used solely to improve platform performance — no individual profiling.	Up to 24 months

4.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings at any time. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please note that disabling essential cookies will prevent you from logging in to your 622bt account and using the platform's core features. Disabling preference cookies will mean your platform settings will not be remembered between sessions.

622bt does not deploy advertising cookies, cross-site tracking pixels, or social media tracking scripts on its platform. We do not use your gaming activity on 622bt to build behavioural advertising profiles or to deliver targeted ads on other websites.

5. Data Security & Storage

622bt applies comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security framework includes the following measures:

• SSL/TLS Encryption: All data transmitted between your device and 622bt is encrypted using SSL/TLS protocols. Any data you enter on the platform — including your login credentials, personal details, and payment information — is protected in transit.
• Encrypted Data Storage: Sensitive personal data fields (including payment method identifiers and identity document references) are stored in encrypted form in 622bt's secure database infrastructure. Encryption keys are managed and rotated in accordance with security best practices.
• Access Controls: Access to personal data within 622bt's internal systems is strictly limited on a need-to-know basis. Only authorised personnel whose specific job function requires access to player data are permitted to view it, and all access is logged and audited.
• Fraud Detection Systems: 622bt operates automated fraud detection and anomaly detection systems that monitor account activity in real time. Suspicious patterns — such as unusual login locations, rapid successive failed login attempts, or irregular transaction activity — trigger automatic alerts and security holds.
• Regular Security Reviews: 622bt conducts periodic reviews of its data security practices, infrastructure configurations, and access control policies to identify and address vulnerabilities.

While 622bt takes all reasonable and practicable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials secure and for notifying 622bt immediately at [email protected] if you suspect any unauthorised access to your account.

6. Your Privacy Rights

As a 622bt player, you hold a set of rights in relation to the personal data we hold about you. 622bt is committed to respecting and facilitating the exercise of these rights in a timely manner. To exercise any of the rights described below, contact our support team at [email protected] with the subject line "Privacy Rights Request" and a description of the specific right you wish to exercise.

622bt aims to respond to all privacy rights requests within fourteen (14) calendar days of receipt. In complex cases, the response period may be extended to thirty (30) days, and you will be notified of the extension. There is no charge for exercising your privacy rights under standard circumstances.

7. Data Retention Policy

622bt retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and for as long as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply to the main categories of data that 622bt holds:

• Account Registration Data: Retained for the full duration of your active 622bt membership, plus a minimum of five (5) years following account closure. This period supports compliance with anti-money laundering (AML) record-keeping obligations and enables 622bt to respond to any post-closure disputes or regulatory inquiries.
• KYC Identity Documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later, in line with standard AML compliance requirements.
• Transaction and Payment Records: Retained for a minimum of five (5) years from the date of the transaction. This period supports financial audit requirements, dispute resolution, and regulatory compliance.
• Support Communications: Retained for two (2) years from the date of the last communication in a support thread, or longer where the communication is relevant to an ongoing dispute or compliance matter.
• Game Activity and Betting Logs: Retained for two (2) years from the date of activity. Aggregated, anonymised versions of activity data may be retained indefinitely for platform analytics purposes.
• Responsible Gaming Records: Self-exclusion records and responsible gaming tool activation records are retained for the full duration of your membership and for five (5) years following account closure, to prevent circumvention of exclusion measures.
• Marketing Preference Records: Opt-out preferences are retained indefinitely to ensure that no marketing communications are sent to you following an opt-out request, even if you re-register at a later date.

When the applicable retention period expires, 622bt will securely delete or anonymise your personal data in accordance with our data disposal procedures. Where anonymisation is applied, the resulting data can no longer be associated with you as an individual and may be retained and used by 622bt for statistical and analytical purposes without restriction.

8. Updates to This Policy

622bt reserves the right to update or modify this Privacy Policy at any time. When material changes are made to this policy, the revised version will be published on this page with an updated "Last Updated" date at the top of the document. Where changes are significant — for example, changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will provide additional notice via email to your registered 622bt account address.

Your continued use of the 622bt platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how 622bt protects and manages your personal information.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 622bt holds about you, please contact our dedicated privacy support team at [email protected]. Our English-language support team is available 24 hours a day, 7 days a week, to assist players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all regions of Bangladesh.